Return Policy

Rely on the Phen.com 100% Satisfaction Guarantee

We guarantee that you will be pleased with Phen supplements. If you are not 100% satisfied with Phen supplements, for whatever reason, simply send your order back within thirty (30) days of purchase for a full refund!

The guarantee is valid for one opened and all unopened items. You have nothing to lose... only excess pounds!

Please note:

The product shipment date is the date of purchase. You will receive a full refund for one opened item and all unopened.

Important:

Our shipping facility is a 3rd party fulfillment center that has hundreds of clients. The only way to assure your return package is credited to your account is to follow the correct return policies and to use our return products system.

To return a product for a refund you will need to obtain a  Return Merchandise Authorization (RMA) number by contacting our customer service department using the contact us form.

Customer service reserves the right to determine if a client may return a product for a refund, this typically occurs when support feels it’s a fraudulent order or misrepresentation has occurred. 

To ensure a refund is processed for you, please send returns to the address  provided by our customer service department along with your RMA number. Simply print the labels you will receive by email, put them on your package and send it back. Our customer service department is  NOT allowed to accept any packages without an RMA number. 

  • Any return request must be made within 30 Days of the original shipment date 
  • Returns must be received by our customer service department no later than 20 days after an RMA number has been issued.
  • We cannot process or refund packages marked “Return to Sender”
  • For your safety and to ensure correct information, all requests must be done on line via our contact us form.
  • Requests via email will not be considered or granted.
  • We will not charge you an additional fee (restocking fee,…).
  • The cost of shipping will not be refunded.
  • The cost of shipping for the return of the product(s) is the sole responsibility of the purchaser.
  • To avoid fraud, refunds will be issued to the same credit card that was charged when ordering the product.

We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery. Any returned item sent to Phen.com, that cannot be confirmed by some type of delivery confirmation system may not be eligible for a refund.