Phen.com Privacy Policy

This application collects some Personal Data from its Users.

Data Processing Ownership

Careworld LLC - 1200 Brickell Avenue Suite 1950 - 33131 Miami FL, USA.
privacy@phen.com

  • Kinds of Data:The Data that may be collected by this Application are: Cookie, Browsing and usage Data, Email, Address, First Name, Last Name and Credit Card information. Any use of Cookies by the Application or the owners of third party services used by the Application, unless stated otherwise, serves to identify the User and remember his/her preferences for the sole purpose of providing the service required by the User.
    Failure to provide certain Personal Data, in particular Navigation Data, by deactivating the Application’s Cookies may make it impossible to surf or for the Application to provide its services.
    The Personal Data collected may regard both the User and third parties whose data the User provides.
    The User assumes responsibility for the Personal Data of third parties published or shared through the Application and declares that (s)he has the right to communicate or broadcast them, thus relieving the Owner of all responsibility towards third parties.

  • Mode and place of processing the Data obtained:
    Method of Processing - The Data Controller processes the Data of the Interested Parties and Users in a lawful and proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification or unauthorized destruction of the Data. Processing is carried out using computers and / or telematic means, with organizational methods and logics strictly related to the stated purposes.
    In addition to the owner, in some cases, access to the Data may be available to external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies). The updated list of Managers may be requested from the Owner at any time.
    Place - The Data are processed at the headquarters of Careworld LLC, unless stated otherwise in the rest of this document.
    Conservation Time - The Data are kept for the time necessary to perform the service requested by the User, and the User can always ask for their suspension or removal.

  • The use of the collected Data
    The Data concerning the User or the Data Subject are collected for the following purposes: E-commerce, Analytics, Email contact, Handling payments, Interaction with external social networks and platforms, Interaction with support and feedback platforms, Managing email addresses and sending messages, Managing support and contact requests and Content performance and features testing (A/B testing).
    + The kinds of Personal Data used for each purpose are given in the specific sections of this document. The use of Data for additional purposes by the Owner, may in some cases, and for legal purposes, require specific consent by the User or the Data Subject.

  • Detailed information on the processing of Personal Data and the services provided by third parties
    E-commerce - This is an e-commerce Application.The Personal Data collected are used to sell goods or provide the User with services, including payment and possible delivery.
    The Personal Data collected to complete the payment may concern the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of data actually collected by the Application depends on the payment system used. The Application shares only the data necessary to make the payments with the bank chosen to handle the transaction.
    Personal data collected: First name, Last name, Address, Credit Card information.
    Phen.com uses Authorize.net secured payment gateway DPM (direct Post Method) which means that we don't stock nor have access to any of your credit card data.
    Analytics - The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.
    Google Analytics (Google) - Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine Application use, to prepare reports on an Application’s activities and share them with other Google services.
    Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
    Personal data collected: Cookie and Browsing and usage Data.
    Place of Processing: USA – Privacy Policy

  • Email contact
    Mailing List / Newsletter (This Website) - Following registration to the mailing list / newsletter, the User’s e-mail address is automatically added to the contact list of those who may receive a newsletter and information of a commercial or promotional nature concerning the Application.
    Personal data collected: Email, First Name and Last Name.
    Contact form (This Website) - By filling in the Contact form with his/her Data, the User authorizes the Application to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.
    Personal data collected: First Name, Last Name and Email.
    Product Purchase (This Website) - When a product is purchased on this website, a client account is automatically created for the customer. The user’s e-mail address is automatically added to the contact list of those who may receive a newsletter and information of a commercial or promotional nature concerning the Application.
    Personal data collected: Email, First Name and Last Name, Personal Password.

  • Handling payments
    Payment processing services enable the Application to process payments by credit card or debit card. To ensure greater security, the Application shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction.
    PowerPay (PowerPay LLC) - PowerPay is a payment service provided by PowerPay LLC.
    Personal data collected: First name, Last name, Address, Email and Credit Card information.
    Place of Processing: USA – Privacy Policy

  • Interaction with external social networks and platforms
    These services allow interaction with social networks or other external platforms directly from the Application’s pages.
    The interaction and information obtained by this Application are always subject to the User’s privacy settings for each social network.
    If a service enabling interaction with social networks is installed it may still collect traffic data for the pages where the service is installed, even when Users do not use it.
    Addthis (Addthis Inc.) - AddThis is a service provided by Clearspring Technologies Inc., which displays a widget that allows interaction with social networks and external platforms as well as sharing the contents of the Application.
    Depending on the configuration, this service can display widgets belonging to third parties such as the managers of social networks where interactions are shared. In this case, also the third parties that provide the widget will be informed of interactions and navigation data on the pages where this service is installed.
    Personal data collected: Cookie and Browsing and usage Data.Privacy Policy
    Pinterest “Pin it” button and social widgets (Pinterest) - The Pinterest “Pin it” button and social widgets are services allowing interaction with the Pinterest platform provided by Pinterest Inc.
    Personal data collected: Cookie and Browsing and usage Data.
    Place of Processing: USA – Privacy Policy
    Twitter Tweet button and social widgets (Twitter) - The Twitter Tweet button and social widgets are services allowing interaction with the Twitter social network provided by Twitter Inc.

    Personal data collected: Cookie and Browsing and usage Data.
    Place of Processing: USA – Privacy Policy
    Facebook Like button and social widgets (Facebook) - The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook Inc.
    Personal data collected: Cookie and Browsing and usage Data.
    Place of Processing: USA – Privacy Policy
    Google+ +1 button and social widgets (Google) - The Google+ +1 button and social widgets are services allowing interaction with the Google+ social network provided by Google Inc.
    Personal data collected: Cookie and Browsing and usage Data.
    Place of Processing: USA – Privacy Policy

  • Managing email addresses and sending messages
    These services make it possible to manage a database of email contacts to communicate with the User via email.
    The services are used to collect data concerning the date and time when the mail is viewed by the User, as well as when the user interacts with incoming mail, such as by clicking on links included in the email.
    Signal (Signal) - Signal is an email address management and message sending service provided by Signal Inc.
    Personal data collected: Email.
    Place of Processing: USA – Privacy Policy

  • Managing support and contact requests
    These services allow the Application to manage support and contact requests received via email or by other means, such as the contact form.
    The Personal Data processed depend on the information provided by the User in the messages and the means used for communication (e.g. email address).
    Desk.com (Salesforce.com Inc) - Desk.com is a support and contact request management service provided by Salesforce.com Inc.
    Personal data collected: Various types of data.
    Place of Processing: USA – Privacy Policy

  • Content performance and features testing (A/B testing)
    The services contained in this section allow the Owner to track and analyze the User response concerning web traffic or behavior regarding changes to the structure, text or any other component of the Application.
    Visual Website Optimizer (Wingify) - Visual Website Optimizer is an A/B testing service provided by Wingify inc.
    Personal data collected: Cookie and Browsing and usage Data.
    Place of Processing: USA – Privacy Policy

  • Additional information about data processing
    Legal Protection - The User’s Personal Data may be used for legal purposes by the Owner of the Application in court or in the stages leading to possible legal action arising from its improper use or that of related services by the User.
    Additional Information - Specific information may be shown on the pages of the Site concerning particular services or the processing of Data provided by the User or by the Data Subject.
    Maintenance - The User’s Personal Data may be further used in ways and for purposes required for Application maintenance.
    System Logs - For operation and maintenance purposes, this Application and any third party services it uses may collect system logs, i.e., files that record interaction – including navigation. They may also contain personal data, such as IP addresses.
    Information not contained in this policy - More information on processing Personal Information may be requested from the Owner at any time.
    The Rights of Data Subjects - Those persons to whom the Data refer have the right, at any time, to know whether their data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Owner of the Processing System.
    Changes to this Privacy Policy - The Application reserves the right to make changes to this Privacy Policy at any time by giving notice to its Users on this page, and by ensuring analogous protection of the Personal Information in all cases. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.
    Information about this privacy policy - This privacy policy was prepared autonomously and with full assumption of responsibility by the Owner of the Personal Data, taking the modules provided by Iubenda and hosted on the Iubenda servers as a starting point.

  • Definitions and legal references
    Personal information or Data - Any information regarding a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including a personal identification number.
    Browsing and usage Data - Information collected automatically from the Site, including the IP addresses or domain names of the computers utilized by the users who connect to the site, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the visitor, the various time details per visit (e.g., the time spent on each page) and the details about the path followed within the site with special reference to the sequence of pages visited, and other parameters about the operating system and the user's IT environment.
    User - Means the individual user of the Application’s services or products.
    Data Subject - The legal or natural person to whom the Personal Data refer.
    Data Processor - The natural person, legal person, public administration or any other organization, association or organization designated by the Data Controller for the Personal Data processing system.
    Data Controller - The natural person, legal person, public administration or any other body, association or organization with the right, also jointly with another Data Controller, to make decisions regarding the purposes, and the methods of processing of Personal Data and the means used, including the security measures concerning the operation and use of this Site.
    Legal information - Notice to European Users: this privacy statement has been prepared in fulfillment of the obligations under Art. 10 of EC Directive n. 95/46/EC, and under the provisions of Directive 2002/58/EC, as revised by Directive 2009/136/EC, on the subject of Cookies.
    This privacy policy exclusively regards this Application.

Latest update: September 13, 2012