Frequently Asked Questions

Products

Phen Caps

What do Phen Caps do?

Phen Caps is a dietary supplement that suppresses appetite and boosts energy to promote weight loss. It contains nine all-natural, high quality ingredients to help you eat less, move more, and accomplish your weight loss goals faster!

How do Phen Caps work?

Phen Caps contain nine natural ingredients to promote weight loss.

How do you take Phen Caps?

The recommended dosage of Phen Caps is one capsule, twice daily. Take the first capsule about half an hour before breakfast and the second capsule about half an hour before lunch. Always take your supplements with a full glass of water.

Are Phen Caps the same as prescription phentermine (Adipex, Duromine)?

No - phentermine and Phen Caps are not the same.While phentermine is a prescription medication that contains phentermine HCl (a controlled substance) to suppress appetite and boost energy, Phen Caps is a dietary supplement made with all-natural ingredients that works to achieve similar effects. Phen Caps do NOT contain any phentermine HCL, which is why Phen Caps can be sold legally online and without a prescription.

How much weight can I lose with Phen Caps?

Based on customer reports, the average weight loss is 1- 2 pounds per week, or approximately 5-8 pounds per month. However, this amount varies depending on starting weight, diet, activity level, age and other factors. To see and read about past customers’ success with Phen Caps, visit our testimonial page here!

What are Phen Caps ingredients?

As stated on the product label, the supplement facts are the following:

Serving Size: 1 Capsule
Servings Per Container: 60

Amount Per Serving%DV
Selenium100 mcg182%
 (as L-Selenomethionine)
Propietary Blend720 mg*
 Caralluma Fimbriata Chips Powder
 Beta Phenylethylamine HCl
 L-Carnitine Tartrate
 Chinese Hawthorn Berry Extract
 Raspberry Ketone
 Synephrine HCl
 Caffeine Anhydrous
 Theobromine
* Daily Value not established

Other ingredients: Gelatin Capsule, Dicalcium Phosphate, Rice Flour, Microcrystalline Cellulose, Magnesium Stearate, Titanium Dioxide, FD&C Red #40 and FD&C Blue #1.

5 Star Fat Burner

What does 5 Star Fat Burner do?

5 Star Fat Burner is an all-natural, high-quality supplement that promotes more weight loss and fat burn than diet and exercise alone. It is formulated with two clinically-proven key ingredients – Capsimax® and GreenSelect® Phytosome® – to effectively support your weight loss journey. Combined with healthy diet and exercise, 5 Star Fat Burner will help you achieve your dream body faster by promoting more fat burning throughout the day and night. Best of all, you can rest easy knowing that this supplement is caffeine-free and won’t keep you up at night! Read more about 5 Star Fat Burner here.

What are the “clinically-proven key ingredients” in 5 Star Fat Burner?

5 Star Fat Burner contains Capsimax® (a hot pepper extract) and GreenSelect® Phytosome® (a green tea extract). Together, these ingredients help you burn more fat and lose more weight than with diet and exercise alone.

What is Capsimax®?

Capsimax® is a patented hot pepper extract that gives you all the benefits of eating hot peppers without the GI discomfort. The active ingredient in Capsimax® is extracted from capsicum annuum, a group of plants more commonly called chili peppers. 


Capsimax® works by promoting the release of fat from storage so that it can be burned off as energy. It also increases body temperature, which results in a higher metabolic rate. The combination of these effects means more fat burn and more weight loss throughout the day and night.

What is GreenSelect® Phytosome®?

GreenSelect® Phytosome® is a high-quality green tea extract. More specifically, it is a concentrated form of EGCG (epigallocatechin 3-0 gallate) – the natural phenol and antioxidant contained in green tea leaves. 


 In one clinical trial, subjects taking green tea phytosome for 12 weeks lost 2 to 3 times more weight loss, plus shed more inches, than those who relied on diet and exercise alone. These benefits come chiefly from green tea extract’s ability to increase fat oxidation, and consequently fat loss.

Where can I see the clinical studies on these ingredients?

To view the studies that support the use of Capsimax® and GreenSelect® Phytosome® for weight loss, please click here.  

What is the complete ingredient list for 5 Star Fat Burner?

The active ingredients of 5 Star Fat Burner are: Capsimax®, GreenSelect® Phytosome®, chromium, inulin, raspberry ketone, pomegranate seed extract and 5-HTP. 

Can I take 5 Star Fat Burner with my current medications & supplements?

Always check with your doctor before starting any new supplement, including 5 Star Fat Burner. A medical professional is best qualified to evaluate the benefits and risks of combining a supplement with any current treatment(s) or medical condition(s). 

Does 5 Star Fat Burner contain caffeine?

No – 5 Star Fat Burner does not contain any caffeine. So, you can take in the afternoon or evening without worrying about the supplement keeping you up at night.  

How much weight can I lose with 5 Star Fat Burner?

Studies show that 5 Star Fat Burner’s key ingredients help you lose more weight than diet and exercise alone, but precise figures vary significantly from person-to-person. Individual weight loss differs based on starting weight, diet, exercise, lifestyle and a variety of other factors others. For this reason, is it not accurate to give a blanket estimate of weight loss in all consumers. To read about past customers’ experience with 5 Star Fat Burner, visit our testimonial page here! If you’d like to further boost your weight loss efforts, consider the Phen.com Weight Loss Warrior Pack. Lose weight and burn fat with the combination of our Phen supplements! Learn more about the Warrior Pack here.

Weight Loss Warrior Pack

Which supplements are contained in the Weight Loss Warrior Pack? 

The Weight Loss Warrior Pack contains both of Phen.com’s natural, powerful supplements: Phen Caps and 5 Star Fat Burner. Phen Caps suppress appetite and boost energy to promote more weight loss, while 5 Star Fat Burner boosts metabolism and promotes more fat burn to help you slim down.

Why is the Weight Loss Warrior Pack better than taking one supplement by itself? 

The Weight Loss Warrior Pack combines the power of Phen.com’s high-quality supplements to give you the tools you need to reach your weight loss goals faster. While Phen Caps suppresses appetite and boosts energy, 5 Star Fat Burner increases metabolic rate and promotes increased fat burn.Best of all: ordering both products together (as a combo pack) saves you money!

Can I take the Weight Loss Warrior Pack with my current medications & supplements? 

Always check with your doctor before starting any new supplement, including either of the supplements contained in the Weight Loss Warrior Pack. He or she is best qualified to evaluate the benefits and risks of combining a supplement with any current treatment(s) or medical condition.

Orders

Purchase & Returns

Is it possible to change or cancel my order after its submitted?

Orders cannot be changed or canceled after they have processed through the warehouse. This typically occurs within 60-90 minutes of placing the order.If you are still within this time frame, please contact our customer support team using the contact form. Our office hours are 9am to 5pm EST, Monday through Friday. Unfortunately, orders can only be changed or canceled manually. As a result, if you place an order outside of normal business hours we are NOT able to modify or cancel your order before it processes through the warehouse.

How do I know if my order went through?

If your order is processed successfully you will receive a confirmation email with the order number and receipt. If you have not received this email within 10 minutes of placing the order, please try again or contact our customer support team to inquire about the status of your order.

What is the return/refund policy if I’m not 100% satisfied?

We have a 30-day, 100% satisfaction guarantee. If for any reason you do not like the supplements, you have 30 days from the date of purchase to contact us and request an RMA number/return label. Upon receipt of the products back at our warehouse, and assuming they comply with all stated return conditions, we will refund the full cost of all unopened bottles + one open bottle (minus shipping & handling).To read our entire return and refund policy, please click here.

Who can I contact if I need help with a purchase or return?

Please contact us via our online contact form, or by sending us an email at support@phen.com, if you have any questions or concerns regarding a purchase or return.

Shipment & Tracking

How long does it take for my order to arrive?

Orders typically ship within 1-2 business days.


Domestic (US) orders shipped using standard USPS ground delivery take about 2-5 business days to arrive. Express orders are typically delivered 2-3 days after purchase (1-2 days processing + 1-day shipment).


International delivery time varies significantly. Depending on the country, supplements may take anywhere from 10 days to 8 weeks to arrive.

How much does shipping cost?

Standard domestic shipping (within the US) is $5 and takes 2-3 business days to arrive. Express shipping cost varies by location and packages take 1-2 business days to arrive. International shipping rates vary by country. You can use our Estimate Shipping and Tax calculator (located at the bottom of our the shopping cart page) to estimate approximate postage and taxation for all locations and shipping speeds. 

Are customs charges/taxes/fees included in the order price?

Unfortunately, customs charges/taxes are not a price we can include in the original quote. This is because they are applied on a case-by-case basis by the customs officials in your country of residence. As stated in our sale terms and conditions, customs taxes may apply to some international orders and are to be paid upon reception by the purchaser of the product.

Can I track my order?

Once your order ships, you will receive an email from our warehouse that contains your unique USPS tracking number. You can track the progress of your package by entering that number on the USPS tracking tool.

Do I need to be home when the product is delivered?

No – Phen supplements do not require a signature for delivery. Your supplements will be delivered even if you are not available to personally receive the order.

My package never arrived or arrived damaged. What do I do?

If you have not received your order, or received a damaged or open bottle, please contact customer support. Our team will work with you to resolve this issue as quickly as possible.

Do Phen supplements ship to my country?

Phen.com is proud to offer worldwide shipping. Still, we do not ship to every country. Phen supplements are currently available for shipment to customers living in the following countries: 


Argentina, Aruba, Australia, Austria, Bahrain, Barbados, Belgium, Belize, Bermuda, British Virgin Islands, Canada, Cayman Islands, Chile, Costa Rica ,Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, French Polynesia, Germany, Gibraltar, Greece, Grenada, Guadeloupe, Guernsey, Hong Kong SAR China, Ireland, Isle of Man, Israel, Japan, Jersey, Luxembourg, Mexico, Monaco, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Norway, Poland, Portugal, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, Trinidad and Tobago, United Kingdom and the United States.

About Phen.com

How do I contact Phen.com?

Please write to us using our online contact form, or by sending us an email at support@phen.com, if you would like to send feedback about the product or website. 

Where are Phen supplements made?

All Phen supplements are made in, and shipped from, the United States of America. You can trust that Phen.com products contain the highest-quality, American ingredients, and come straight from an FDA-approved manufacturing facility.Phen.com is owned and operated by Anakena Internet Services S.L., a health & supplement company based in Barcelona, Spain.