We offer a 100% satisfaction guarantee so if you are not
satisfied with your order, you can return it to us within 30
days and get a full refund, no questions asked! Please read our
Return Policy for
If you have any problems with your order, please contact our
customer service and we will find the best solution for you. If
your package never arrived, we will check with our tracking
service, and if the item is damaged, we will replace it.
Shipping to the U.S.: Shipping is managed
directly by our fulfillment center based in Philadelphia. In
order to minimize shipping costs, we use a dynamic system,
which chooses the cheapest rate according to your zip code.
There are basically three shipping categories:
- Ground shipping
- 2 day Shipping
- 1 day Shipping
All orders are proposed with Ground shipping by default and we
offer free Ground shipping for all orders over $100.
To select another shipping method, simply select express
shipping methods and find out the corresponding price. Because
we don't overcharge for shipping costs, shipment will be
calculated once we know your zip code.
International shipping: International shipping
rates are calculated using the same dynamic system, which
guarantees the best shipping rate available.
Free shipping is not available for international orders.
Please note that custom taxes may apply in certain countries.
These are paid upon reception, by the purchaser of the product.
The time shipment will take to arrive depends on the shipping
All orders placed before 10.30 (ET) will be processed the same
day, orders placed between 10.30(ET) and 16.30(ET) might be
submitted the same day or the day after, and orders placed
after 16.30(ET) will be processed the next day.