Faqs

My order

You usually don't need to pre-order any of our products because we always make sure Phen products are available when you place the order.
Once the order is placed, it is automatically sent to our fulfillment center and cannot be modified. However, if you ever change your mind, be sure to check our return policy.
We offer a 100% satisfaction guarantee so if you are not satisfied with your order, you can return it to us within 30 days and get a full refund, no questions asked! Please read our Return Policy for more information.
After placing your order, you will receive a confirmation email.
If you have any problems with your order, please contact our customer service and we will find the best solution for you. If your package never arrived, we will check with our tracking service, and if the item is damaged, we will replace it.

What about shipping?

Shipping to the U.S.: Shipping is managed directly by our fulfillment center based in Philadelphia. In order to minimize shipping costs, we use a dynamic system, which chooses the cheapest rate according to your zip code.
There are basically three shipping categories:
- Ground shipping
- 2 day Shipping
- 1 day Shipping
All orders are proposed with Ground shipping by default and we offer free Ground shipping for all orders over $100.
To select another shipping method, simply select express shipping methods and find out the corresponding price. Because we don't overcharge for shipping costs, shipment will be calculated once we know your zip code.

International shipping: International shipping rates are calculated using the same dynamic system, which guarantees the best shipping rate available.
Free shipping is not available for international orders.
Please note that custom taxes may apply in certain countries. These are paid upon reception, by the purchaser of the product.
We always ship our products with a carrier that provides online shipping tracking. Once your order has been shipped, you will receive an email with all the tracking information.
In this case, you will need to contact the carrier service and coordinate the second delivery.
Yes, shipping is free for all orders above $100 in the United States. Free shipping does not apply to international orders
The time shipment will take to arrive depends on the shipping method.
All orders placed before 10.30 (ET) will be processed the same day, orders placed between 10.30(ET) and 16.30(ET) might be submitted the same day or the day after, and orders placed after 16.30(ET) will be processed the next day.

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